What information we collect
When you enquire about working for us or using one of our services, we receive and store information about you (and the care recipient if this is not you) such as the following:
Your name, email address, address and/or postal code, and telephone number. We collect this information in a number of ways, including when you enter it while using our systems, and interact with our care team;
Information regarding the service you require (if you are enquiring about receiving care);
Information about your work history, training and skill set (if you are enquiring about a job)
We do not store any personal banking or credit card details.
Why we collect it
We use the information collected to recruit for, provide and administer care services. We do not sell your data to other companies.
How and why we process it
The personal data that we collect and process is processed by our staff for the purpose of providing care and administering the business. We do not undertake any automated decision making on the basis of your personal information and third parties do not have access to your personal data unless the law allows them to do so.
What we do to protect it
We take the security of your information seriously. We use GDPR compliant cloud-based systems to store your data. We do not allow unauthorised access to our systems. Information about you is only shared where necessary as part of providing our services and administering our business.
Who it may be shared with
Information about you is only shared with individuals and companies who provide our services to you and administer our business. We do not sell your details to third parties for marketing purposes.
How long we keep it
We are required under UK tax law to keep our customers’ basic personal data (name, address, contact details) for a minimum of six years plus the current year, after which time it will be destroyed.
You can request access to your personal information or correct or update inaccurate or out-of-date personal information we hold about you.
To do this you can contact any member of our office staff based at the branch you are registered with. Contact details for our branches are listed below.
You may also request that we delete personal information we hold about you. If you have given consent for us to liaise with a third party on your behalf, you may withdraw that consent at any time.
If you wish to raise a complaint on how we have handled your personal data, you can contact us and we will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data in a manner that is not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
For Home Care enquiries, please contact the team at the relevant Branch as listed below:
Aldershot & Farnham: 01252 265265
Alton & Bordon: 01420 613121
Winchester: 01962 458088
Farnborough: 01252 220080
For information and enquiries for recruitment, please contact 07741 312 091 or email
For Live In Care enquiries, please telephone 01252 220207 or email
Our GDPR contact is Helen Hunt and she can be contacted on 07387 022685 or email
Melody Care and Live in Care Ltd are registered trademarks and are part of the Vopa Group of Companies.
Please contact your local office to see how Melody Care can help your loved ones remain independent at home